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[23.04.2010] Do you have questions?
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NetDebit® GmbH is certified by DIN EN ISO 9001:2000 and the PCI Data Security Standard.
 

How do I cancel my subscription?
Log in to your customer account and click on the menu item "Purchases". Select the corresponding subscription and cancel it by clicking on the [x] button at the end of the row. Please make sure that you receive an automatic notice of cancellation by NetDebit via email in any case.
 
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NetDebit FAQs (frequently asked questions)
How do I cancel my subscription?
What if I forgot the password for my NetDebit account?
Is anonymity preserved on receipts?
Why is my ID card number not accepted?
What does live support mean?
Why has my NetDebit account been blocked?
Why did I not receive a confirmation email though booking was completed?
Where do I find my password to access the booked website/service?
Can I get access to different websites/services at the same time?
Are all operating systems compatible to websites billed by NetDebit?
Can NetDebit guarantee data protection?
Where can I find the security code?
Which payment method is the best?
Who or what is NetDebit?
What methods of payment does NetDebit offer?
Can I pay by direct debit without German or Austrian ID card as well?
Which level of security measures does NetDebit provide?
What do I have to adjust when using Norton Internet Security?
How do I change my email address?
Can I change my bank account details?
Why can I not get access to the website I have paid for?
What does subscription mean?
How do I change my password or my pseudonym?