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[19.09.2011] 10 Jahre NetDebit - 10 Jahre sichere(s) Zahlen im Internet
Das NetDebit Online Payment feiert in diesem Jahr sein 10-jähriges...
[23.04.2010] Do you have questions?
...about NetDebit in general, about payments over NetDebit or technical questions?
Please have a look...
[04.01.2010] NetDebit optimises customer service times
Our customers can reach us 24 hours a day, 7 days a week now. One can get a complete overview...
 
 
 

Why can I not get access to the website I have paid for?

Did you enter access data according to the information in the confirmation email? If you still can't log in, it might be for the following reasons:
  • Security/firewall software may prevent a login. Check the software settings and reduce them to a minimum if necessary. Hints for the software Norton Internet Security (NIS) are available under appropriate entry. If your computer is part of a corporate network, please ask your administrator.
  • AOL software can prevent access to the website. Please use the Internet Explorer for visiting the website.
  • You have to allow cookies in your browser's security settings. If this is not the case, you cannot log in as well.
Do you have already taken these measures but you still can’t get access? Then feel free to contact our customer support.
 
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NetDebit FAQs (frequently asked questions)

How do I cancel my subscription?
What if I forgot the password for my NetDebit account?
Which payment method is the best?
Is anonymity preserved on receipts?
Why has my NetDebit account been blocked?
Why is my ID card number not accepted?
Where do I find my password to access the booked website/service?
Why did I not receive a confirmation email though booking was completed?
Who or what is NetDebit?
What does live support mean?
What methods of payment does NetDebit offer?
Can I get access to different websites/services at the same time?
Can NetDebit guarantee data protection?
Are all operating systems compatible to websites billed by NetDebit?
Where can I find the security code?
Can I pay by direct debit without German or Austrian ID card as well?
What does subscription mean?
Why can I not get access to the website I have paid for?
Which level of security measures does NetDebit provide?
What do I have to adjust when using Norton Internet Security?
How do I change my password or my pseudonym?
How do I change my email address?
Can I change my bank account details?