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NetDebit FAQs (frequently asked questions)
How do I cancel my subscription?
What if I forgot the password for my NetDebit account?
Who or what is NetDebit?
Which payment method is the best?
Why has my NetDebit account been blocked?
Is anonymity preserved on receipts?
Why is my ID card number not accepted?
What methods of payment does NetDebit offer?
Where do I find my password to access the booked website/service?
Why did I not receive a confirmation email though booking was completed?
What does live support mean?
Can NetDebit guarantee data protection?
What does subscription mean?
Can I get access to different websites/services at the same time?
Are all operating systems compatible to websites billed by NetDebit?
Where can I find the security code?
Can I pay by direct debit without German or Austrian ID card as well?
Why can I not get access to the website I have paid for?
What do I have to adjust when using Norton Internet Security?
Which level of security measures does NetDebit provide?
Can I change my bank account details?
How do I change my password or my pseudonym?
How do I change my email address?
Forms of payment
General terms and conditions