NetDebit FAQs (frequently asked questions)
How do I cancel my subscription?
Who or what is NetDebit?
What if I forgot the password for my NetDebit account?
Which payment method is the best?
What methods of payment does NetDebit offer?
Where do I find my password to access the booked website/service?
What does subscription mean?
Why has my NetDebit account been blocked?
Is anonymity preserved on receipts?
Why is my ID card number not accepted?
How do I change my password or my pseudonym?
Why can I not get access to the website I have paid for?
Are all operating systems compatible to websites billed by NetDebit?
Why did I not receive a confirmation email though booking was completed?
What does live support mean?
Can NetDebit guarantee data protection?
Where can I find the security code?
What do I have to adjust when using Norton Internet Security?
Can I change my bank account details?
Can I get access to different websites/services at the same time?
Can I pay by direct debit without German or Austrian ID card as well?
Which level of security measures does NetDebit provide?
How do I change my email address?
When must a notice be made?
When do I have to update my payment information?
Available Payment Methods
General terms and conditions
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