NetDebit FAQs (frequently asked questions)

Why did I not receive a confirmation email though booking was completed?

There could be different reasons for that:

  • Perhaps you have specified an incorrect email address. Please send us an email with your entire name, your mailing address and your ID card number and also your valid email address. We will change your email address after that and send you your login information again.
  • Perhaps our confirmation email was sorted out as spam by your email provider. So we ask you to check your spam folder if there is an email from NetDebit and, if so, to declassify it.
  • If you have chosen to pay by credit card, maybe the booking was not carried out by your credit institution. We are able to check that if you send us an email with your entire name and your mailing address.

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