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NetDebit FAQs (frequently asked questions)
How do I cancel my subscription?
Who or what is NetDebit?
What if I forgot the password for my NetDebit account?
Which payment method is the best?
What methods of payment does NetDebit offer?
Where do I find my password to access the booked website/service?
What does subscription mean?
Why has my NetDebit account been blocked?
Is anonymity preserved on receipts?
Why is my ID card number not accepted?
How do I change my password or my pseudonym?
Why can I not get access to the website I have paid for?
Are all operating systems compatible to websites billed by NetDebit?
What does live support mean?
Why did I not receive a confirmation email though booking was completed?
What do I have to adjust when using Norton Internet Security?
Can NetDebit guarantee data protection?
Where can I find the security code?
Can I get access to different websites/services at the same time?
Can I change my bank account details?
Can I pay by direct debit without German or Austrian ID card as well?
How do I change my email address?
Which level of security measures does NetDebit provide?
When must a notice be made?
When do I have to update my payment information?
Why did I not receive a confirmation email though booking was completed?
There could be different reasons for that:
Perhaps you have specified an incorrect email address. Please send us an email with your entire name, your mailing address and your ID card number and also your valid email address. We will change your email address after that and send you your login information again.
Perhaps our confirmation email was sorted out as spam by your email provider. So we ask you to check your spam folder if there is an email from NetDebit and, if so, to declassify it.
If you have chosen to pay by credit card, maybe the booking was not carried out by your credit institution. We are able to check that if you send us an email with your entire name and your mailing address.
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